Service Desk Consultancy
Helping you support your customers with experience led service desk management consultancy
Helping you support your customers with experience led service desk management consultancy
If you're a growing business you will already know that giving after sales support to your customers is the best way to retain them.
But with growth comes additional demand on your time and resources from existing customers. You need to employ a team of people to service your clients, but you don't have the time to manage them effectively and you don't need the expense of a full time service desk manager. Your time is best suited working on new business.
Anybody with a business that has an obligation to support customers, either through maintenance contracts or gratis through cost of sale, who needs guidance in the steps to build a successful and efficient customer service team.
You're likely to be a growing business, taking the next steps from a micro business or self-employed, into a fully fledged support business.
Cheaper than employing a dedicated service desk manager, but with all the knowledge and experience.
Hiring a service desk consultant can help organise your support system, energise support staff and give you valuable insights into what demands your customers are placing on your business.
Working in engineering and support in the IT and Telecoms industry since 1995, I have seen how it should be done, and how it shouldn't!
I've built and advised countless contact centre environments and technical help desks, so I have a solid understanding of what works.
I have devised a three stage plan to help direct and organise your support department.
I work with you to identify key customers, evaluate their needs and demands on your business to define how your support system should operate.
Running a small business is hard work, I know, I've been there too.
Making sure your customers are looked after is key to retain them for future business and referrals.
Why go to the expense of taking on a permanent employee when I can help you?